FYDO · Policies

Refund & Cancellation Policy

Last updated: 19 October 2026

This policy applies to FYDO ("FYDO", "we", "us"). Because FYDO is a food product, we can't accept returns for change of mind. We will always fix genuine problems.

Cancelling an order

• Before you pay: just don't pay, or tell us on WhatsApp. Unpaid orders are not processed.
• After you pay, before dispatch: message us on WhatsApp and we'll cancel the order and refund the full amount.
• After dispatch: the order can't be cancelled.

Returns

Food products are non-returnable once delivered, except when the item is damaged, tampered with, expired or wrong.

Damaged or wrong item

• Report it on WhatsApp within 48 hours of delivery.
• Send your order reference and clear photos of the pack and the outer parcel (an unboxing video helps too).
• After we check, we'll send a replacement or give you a full refund for the affected item(s).

Refunds

• Approved refunds go back to the original UPI account used for payment.
• Refunds are processed within 5–7 working days of approval. Your bank or UPI app may take a little longer to show it.

If we can't fulfil your order

If an item is out of stock or we can't deliver to your pincode after you've paid, we'll refund the full amount to your original UPI account.

Questions? WhatsApp us on +91 70061 23410 or DM @fydooo.in on Instagram.